We are always working on improving and optimizing the sending speed of campaigns, but depending on the size of your message and how many contacts you are sending to, some larger campaigns may take a longer period of time to complete. Some messages that include MMS (Multimedia Messaging) can also take longer than just SMS.
Once you have completed the set up of your campaign and it is live, whether scheduled, reoccurring, or immediate, it might take more time than you expected if sending out to a group of a few thousand or more contacts. Especially once you get up to 10,000 contacts or more.
Typically, once a campaign is active and supposed to be sending, your text will get sent in smaller batches at a time. Each batch is around a few hundred contacts and when sending can take anywhere from 1 to 5 minutes to be delivered. So if you are sending a campaign to upwards of 10,000 or more contacts, it might take anywhere from an hour to an hour and a half to complete and for everyone to have received your campaign.
Keep in mind when you have activated your campaign and it begins to send, you are able to check how the campaign is doing with your contacts that are pending, sending, and already received.
The buttons circled in the image above allow you to see the status of your campaign and which contacts are pending, currently sending, delivered, replied and which, if any contacts, had an error.
The light gray clock is pending.
The green paper airplane is sending.
The blue check mark is delivered.
The dark gray chat bubbles are replies.
The red warning symbol is those with errors.
To view the contacts that are in these stages, just make sure one symbol is clicked at a time. You can also see this in each individual contact itself, where the blue check mark is circled.
Please note - Please contact us if you need more capacity and faster sending speed. We have the fastest /ms sending rate and throughput capacity available today. We're happy to provide you with a custom configuration.
*If you are sending a campaign to a smaller group of contacts (less than a couple thousand) and the time to send is longer than 20-30 minutes, or if your campaign looks stuck, please reach out via our support inbox at the bottom left of the platform so we can assist.