When deciding between 10DLC and toll-free numbers, consider your business needs, such as use case, message deliverability, volume, and speed.
10DLC is a local phone number used for SMS, MMS, voice calls, and personalized communication. It's ideal for businesses wanting a local presence and those focusing on low-volume, personalized messaging. 10DLC numbers offer higher throughput compared to toll-free numbers. Verification usually takes 2-3 weeks and has a much stricter vetting process.
Toll-free numbers are 10-digit numbers (like 800 or 888) and are best for businesses seeking a broad, national brand identity. They also do SMS, MMS, & voice calls, but they are ideal for large-scale marketing, customer support, and surveys. Toll-free numbers have different regulations from 10DLC and take 2-3 business days for verification.
The verification process will vary based on the type of number you choose.
Note: Local numbers (10DLC) could be limited to 2k messages per day, depending on your Trust Score. Toll-free numbers do not have this limit.
Disclaimer for RallyCorp Trial Customers
Thank you for choosing RallyCorp and participating in our 7-day trial period! We’re excited to give you access to our platform and allow you to explore its features. During the trial, you may send up to 50 or so messages to test the platform. However, please note the following important information:
Message Delivery and Filtering:
Until your number is fully verified, your messages are subject to heavy filtering by mobile carriers, which is entirely beyond RallyCorp's control. While some trial users have been able to send up to 100 messages without significant filtering, others have experienced heavy filtering that resulted in minimal or no message delivery.
Carrier Decisions:
Carriers have their own policies and processes for determining what messages are allowed through their systems. We regret any inconvenience caused by this filtering during your trial period, but we want to be transparent that these decisions are solely at the discretion of the carriers.
Planning for Larger Campaigns:
If you plan to send important messages to an audience larger than 50, we strongly recommend signing up for the full platform at least 5-7 business days in advance. This ensures your platform number can be fully verified, minimizing filtering and maximizing your message deliverability.
We apologize in advance if any of our trial customers experience challenges due to carrier filtering. Your success is our priority, and we are here to support you in navigating the verification process to unlock the full potential of Rally Corp.
If you have any questions or need assistance, please don’t hesitate to reach out to our support team.
For more questions surrounding platform numbers, please email support@rallycorp.com.