To maintain seamless access to the platform, it is essential that an active and valid payment method is always on file. This help article provides detailed information about payment options, special cases, and what happens if a payment method becomes invalid or is missing from your account.
Accepted Payment Methods
The platform supports the following payment methods:
ACH (Automated Clearing House)
Credit Cards (Visa, MasterCard, American Express, etc.)
These are the only two standard payment options we accept. Payments through ACH or credit cards offer a secure and reliable way to ensure timely processing of your subscription.
Special Cases: Enterprise Customers
In rare cases, enterprise-level customers may require alternative payment arrangements. If this applies to you, please contact your account manager or [email protected] to discuss a special contract. Approval for alternative payment methods, such as checks, is handled on a case-by-case basis and typically applies only to large organizations with specific needs.
Why a Payment Method is Required
The platform operates on a subscription-based model, meaning that timely and recurring payments are crucial for continued use of the platform. If no valid payment method is saved on your account, or if a previously saved method fails (e.g., due to an expired credit card or insufficient funds), the platform will automatically disable access until a new or updated payment method is provided.
What Happens if a Payment Method is Missing or Invalid
If a payment method is not on file or becomes invalid, the following steps will occur:
Notification: You will receive an email from our billing team and/or in-platform notification informing you that the payment method on file is no longer valid or has been removed.
Grace Period: A short grace period may be provided to allow you time to update or add a new payment method.
Account Lockout: If no valid payment method is added within the grace period, access to the platform will be temporarily locked. This means:
Users will not be able to log in or use any features of the platform.
Automated processes or scheduled tasks may be interrupted.
Restoring Access: Once a valid payment method is added, access will be restored automatically, and normal operation will resume.
How to Update or Add a Payment Method
Follow these steps to update or add a payment method:
Log in to your account.
Navigate to the Account tab where you can access your account settings.
Click Add/View Payment Method.
Enter the required payment details and confirm.
Once the new method is verified, it will be saved on file, and your account status will be updated.
Our guide on how to manage your payment method can be found here.
Need Help?
If you encounter any issues adding or updating your payment method, or if you believe your lockout was in error, please contact billing at [email protected]. Our team is available to assist you in resolving any payment-related issues promptly.
By ensuring that a valid payment method is always on file, you can prevent any disruptions to your Rally Corp services and continue to engage with your supporters without interruption.