We know circumstances change, and sometimes you may need to take a break from messaging. To keep things simple (and spam-free), we offer two options:
Option 1: Pause Mode ($15/month/platform number)
Pause Mode is like pressing the “pause button” on your account. For $15/month/platform number, we’ll hold everything in place so you can pick up right where you left off:
Your phone number(s) stay reserved.
Your registration with the national campaign registry (TCR) remains active.
Your audit trail and account history are preserved.
Your account credit balance (e.g., pre-purchased or bonused credits) will be reduced to $100 (anything over that will be relinquished).
Your keywords on 24365 will be released for others to use, but you may request a quote to reserve them.
When you’re ready to start again, you can resume service without extra setup fees†. Simply pay the new monthly pricing plans, and you'll be up and running in no time!
Note: You will not be able to log into the platform, and all workflows and campaigns will be archived (no longer respond to inbound texts or prompts).
Option 2: Cancellation (Immediate)
Cancellation is permanent. If you choose to cancel:
Your phone number(s) will be released and cannot be recovered.
Your keyword (such as 24365) will be released for others to use.
All shortlinks, forms, widgets, QR codes, NFC tags, and hosted videos associated with your account will cease to function immediately.
All account funds are brought to $0.
If you return later, a $250 setup fee will be charged for new registration.
You may still obtain your 24365 keyword if it has not been claimed by someone else, but we cannot guarantee it.
⚠️ Note: We are unable to retrieve your previous platform number(s), so you will need to resubmit an application to TCR and be approved again. Please be sure to have your donors update their phone contacts if they marked your phone as "Known Sender" or saved you as a contact to address the new iOS changes (seen here).
Why We Charge for Start/Stop Before One Year
As of January 2024, Rally Corp covers all registration fees with The Campaign Registry (TCR) as a courtesy to our customers. These registrations cost real money, and we pay them upfront because we expect to partner with organizations for many years.
In fact, our churn rate is less than 2%—which means most of our customers stay with us long-term. That’s by design: we focus on building meaningful, sustainable partnerships rather than high-turnover, transactional accounts.
Because of this, we cannot support frequent start/stop usage. Canceling and re-registering within a short period drives up costs and creates risk of spammy behavior (like swapping lists, phone numbers, or campaigns). That’s why:
If you pause, we hold everything for you at a minimal cost. Funds already in your account ("credits") remain available only up to $100; no new credits or bonuses are issued once you pause.
If you cancel before the one-year mark and return, we charge a $250 setup fee and all TCR registration fees to cover those costs.
Important: You are responsible for maintaining and honoring opt-outs across future campaigns and services. Rally will preserve records only as long as required by law.
✅ In short:
Want to keep your setup for later? Choose Pause Mode.
Ready to leave permanently? Choose Cancellation.
Still have questions? Contact us and we’ll help you decide which option is best.