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Toll-Free Platform Number Verification
Toll-Free Platform Number Verification

Starting Feb 1, 2024, Toll-Free Numbers must be verified to send. This article explains why.

Updated over a week ago

Toll-Free Verification is currently required in the US and Canada for best delivery. Users who aren't verified will be blocked or experience filtering.

Notice: As of February 1st, 2024, Rally Corp requires approved toll free verification in order for messages to be sent per new carrier and CPaaS policies. No messages can be sent until the status of verification is approved.

You can choose a value from the following scale: Message_Volume (Select One: 10; 100; 1000; 10000; 100000; 250000; 500000; 750000; 1000000; 5000000; 10000000+) on a monthly basis.

Once your number is submitted, it will change to a pending verification status. During this time you cannot send any messages, however we recommend getting acquainted with the platform, importing your contacts, and organizing your lists during this waiting period.

Any traffic - restricted or pending - that is filtered for spam will see an error message (see the full list here). To avoid this, we submit your number(s) for verification as soon as possible to get full approval and to ensure your numbers are added in time for your event or campaign.

The verification process, on average, takes 2-5 business days, but we generally recommend at least 2 weeks of lead time before a number is completely verified. Though rare, it can take up to 6 weeks.

Upon completing the verification process, the numbers will be moved to a verified status and have full access to A2P sending and the least amount of filtering applied to the traffic.

This does not apply to 10DLC or Short Code customers. If you are using either of these options for your Rally Platform Number, contact [email protected] for guidance. They follow a slightly different process.

Note: Free trial accounts (if applicable) are limited to 50 text messages that are sent from a phone number. You will not be able to verify your number until after your trial period.

Disclaimer for RallyCorp Trial Customers

Thank you for choosing RallyCorp and participating in our 7-day trial period! We’re excited to give you access to our platform and allow you to explore its features. During the trial, you may send up to 50 or so messages to test the platform. However, please note the following important information:

  1. Message Delivery and Filtering:
    Until your number is fully verified, your messages are subject to heavy filtering by mobile carriers, which is entirely beyond RallyCorp's control. While some trial users have been able to send up to 100 messages without significant filtering, others have experienced heavy filtering that resulted in minimal or no message delivery.

  2. Carrier Decisions:
    Carriers have their own policies and processes for determining what messages are allowed through their systems. We regret any inconvenience caused by this filtering during your trial period, but we want to be transparent that these decisions are solely at the discretion of the carriers.

  3. Planning for Larger Campaigns:
    If you plan to send important messages to an audience larger than 50, we strongly recommend signing up for the full platform at least 5-7 business days in advance. This ensures your platform number can be fully verified, minimizing filtering and maximizing your message deliverability.

We apologize in advance if any of our trial customers experience challenges due to carrier filtering. Your success is our priority, and we are here to support you in navigating the verification process to unlock the full potential of RallyCorp.

If you have any questions or need assistance, please don’t hesitate to reach out to our support team.

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