Using the Platform
Handy information to general topics.
53 articles
Contacts Overview
Guidelines for Importing Lists
Importing Contacts
How to Tag Contacts in Rally
Adding Contacts from the Contact table to a Campaign
Adding Contacts From One Campaign To Another Campaign
Editing a Contact
Opting Out Contacts
Manual Opt-out/Unsubscribe Contact
Using Mobile Append & Data Enrichment
How to Add Custom Fields to a Contact Record (and Use Them in a Campaign)
Understanding Error Codes
How to Add a Trackable Link to a Campaign
Replying to Campaign Response
SMS Campaign Types
Campaign/Contact Tagging
How to Compress Videos for MMS Using HandBrake
New Feature: Message Sequences & Automation for Campaigns
What Is a Bounce Rate—and Why a High One Can Hurt Your Texting Campaign
Why Ringless Voicemails May Be Delayed or Not Delivered
What Are Mustache Variables and How to Fix “Invalid Mustache Variable” Errors
Understanding Error Code 30007 (Carrier Spam Filtering)
Daily Limits on Ringless Voicemail (RVM)
What Times Are You Allowed to Send Ringless Voicemail (RVM) Messages?
How to Remove Contacts From a Campaign Before It Sends
Getting a Dedicated SMS Short Code
Create and Share Your Virtual Card (vCard)
How to Validate Mobile Numbers
How to Verify Your Platform Number
Toll-Free Platform Number Verification
Example Privacy Policy (SMS Specific)
How to Update Your Profile Information
How to Port Your Existing Phone Number to Rally Corp
How to Get Your Name to Show on Caller ID
Do I Need a Street Address for TCPA and A2P 10DLC Compliance?