Effective: [Insert Date]
At {Your Organization Name}, we care about your privacy and are committed to protecting your personal information. This policy outlines what we collect, how we use it, and your choices.
Disclaimer: This sample policy is provided by Rally Corp, Inc. for general informational purposes only and does not constitute legal advice. Rally Corp, Inc. cannot and does not provide legal counsel. Please consult your attorney to ensure your organization’s compliance with applicable privacy laws.
1. What We Collect
We may collect the following types of information:
Contact Information: Name, phone number, email address
Communication Data: Message content, time of engagement, campaign interactions
Donor or Supporter Info: Donation history, opt-in preferences
Appended Data: We may enhance contact records using publicly or commercially available sources, which may include:
Mailing address
Demographic details (e.g., age range, household income, gender)
Mobile phone carrier and line type (e.g., mobile, landline)
2. How We Use It
We use this information to:
Deliver and personalize our services
Power text messaging, voicemail, and campaign tools
Provide engagement analytics and reports to {Your Organization Name}
Maintain compliance with mobile communication regulations
Improve outreach effectiveness and supporter experience
We do not sell personal information. We may share data with trusted vendors under confidentiality agreements as needed to operate our platform.
3. SMS Messaging and Consent
By providing your mobile number and opting in, you agree to receive text messages from or on behalf of {Your Organization Name}. Message frequency may vary. Message and data rates may apply.
For full details, please review our SMS Terms of Service, which govern how we handle mobile communications, consent, and opt-out procedures.
You can opt out at any time by replying STOP to any message.
4. Your Rights
Depending on your location and applicable laws, you may have the right to:
Access, correct, or delete your personal information
Request limitations on how your data is used
Opt out of communications and data enhancement
Learn how your data is being used and shared
To exercise any of these rights, contact us at [[email protected]].
5. Data Security
We take appropriate measures to safeguard your data, including encryption, secure storage, and access controls. Only authorized personnel may access your personal information.
6. Updates to This Policy
We may update this policy from time to time. Changes will be posted here with an updated effective date.
Appendix A: SMS Compliance and Carrier Disclosures
This appendix supplements the Privacy Policy and applies specifically to mobile communications sent by or on behalf of {Your Organization Name}.
A.1 Messaging Provider and Delivery
{Your Organization Name} uses third-party providers, including but not limited to RallyCorp, Twilio, Infobip, and Sinch, to facilitate the delivery of SMS and MMS messages. These providers help us route messages to your mobile device securely and in compliance with applicable telecom regulations.
Your phone number, message content, and related metadata (such as timestamp and delivery status) may be securely shared with these providers for the sole purpose of message delivery and regulatory compliance.
Carriers are not liable for delayed or undelivered messages.
A.2 Opt-In Requirements
By providing your mobile number and opting in—whether through a form, keyword, or other method—you consent to receive recurring messages from {Your Organization Name}. This may include updates, reminders, alerts, donation appeals, or other relevant communications.
Message Frequency: Varies based on your engagement and preferences.
Message and Data Rates: Standard carrier rates may apply.
Help/Stop Commands: Text HELP for help. Text STOP to opt out at any time.
A.3 Use of Appended and Enhanced Data
To improve outreach effectiveness, {Your Organization Name} may use publicly or commercially available data to enhance supporter records. This may include:
Mobile carrier and line type (e.g., wireless, landline, VoIP)
Demographic data such as estimated age range, household income range, or zip code
All appended data is used exclusively for communication relevance, audience segmentation, and campaign performance analysis.
A.4 Data Privacy and Sharing
We do not sell or rent your personal information. Phone numbers and appended data are only shared with trusted vendors for the purpose of operating our services.
All messaging-related data is handled according to our full SMS Terms of Service and our general Privacy Policy.